😡Troubleshooting
Las updated March 2024
If you're having trouble accessing Emblem.Finance on your mobile device, here are a few troubleshooting steps to consider:
Ensure you have a stable internet connection, as connectivity issues can hinder site access.
Clear your browser's cache and cookies to resolve potential loading problems.
Attempt to access the site with a different browser or on another device, like a desktop computer or tablet, for potentially better performance.
If the site takes longer than 30 seconds to load, switching to a desktop or laptop may provide a smoother experience.
Verify that your browser and device are up-to-date with the latest versions.
Should these steps not resolve the issue, our support team at hello@emblem.pro is ready to assist you further.
Open a support ticket in the Emblem Vault Discord (https://discord.gg/3AZHPsYZj9)
For optimal performance, we recommend using Emblem.Finance on a desktop environment, as it's designed to support the intricate features and blockchain interactions best on iOS, Windows, or Linux systems.
If your browser closed before vault minting was completed, you can recover your unminted vault by navigating to 'My Vaults' on Emblem.Finance, where you'll find an 'Unminted' section listing all vaults created but not yet minted, allowing you to proceed as intended.
Encountered a software glitch? Report it through our communication channels or participate in our Community Bug Bounty Program for a structured reporting process. Visit our website or contact support for more details.
For images not displaying on OpenSea, try refreshing the balance on the vault page, refreshing metadata on OpenSea or Looks Rare, and check other NFT marketplaces for display consistency. Persistent issues can be addressed in our Troubleshooting Telegram chat or Discord.
If an asset doesn't appear inside the vault after an hour, it may be due to blockchain confirmation times, which vary by blockchain. Assets are securely stored even if not immediately visible. For ongoing issues, contact our support team.
To move different assets to respective chains from a single vault, use the provided private keys for each asset with the appropriate blockchain wallet provider. This ensures each asset is correctly transferred to its native blockchain environment.
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